Refund Policy – RJ Finserv Solutions Pvt. Ltd.

Welcome to RJ Finserv Solutions Pvt. Ltd. This Refund Policy explains the rules, terms, and conditions related to payments, cancellations, refunds, service charges, technical setup, and financial assistance services offered through our website and business operations.

RJ Finserv Solutions Pvt. Ltd. is committed to maintaining transparency, professionalism, customer trust, and fair business practices while providing loan assistance and financial support services across India.

By accessing this website, submitting inquiry forms, registering for services, or making payments, customers agree to comply with this Refund Policy along with our Privacy Policy, Terms & Conditions, and Disclaimer.

1. About RJ Finserv Solutions Pvt. Ltd.

RJ Finserv Solutions Pvt. Ltd. is a professional financial service assistance company that helps customers connect with banks, NBFCs, and financial institutions for various financial products and loan-related services.

Our services may include:

• Personal Loan Assistance

• Business Loan Assistance

• Home Loan Assistance

• Loan Against Property (LAP)

• Instant Loan Assistance

• Balance Transfer Assistance

• DSA/Channel Partner Services

• Financial Consultation Services

• Documentation & Processing Support

• Digital Financial Services

RJ Finserv Solutions Pvt. Ltd. acts as a service facilitator and assistance provider unless specifically mentioned otherwise.

2. Acceptance of Refund Policy

By:

• Accessing our website

• Using our services

• Submitting forms or inquiries

• Registering as a customer or partner

• Making payments for services

you acknowledge that you have read, understood, and agreed to this Refund Policy.

Customers are advised to carefully review all policies before proceeding with any financial or technical service.

3. Service Charges & Professional Fees

RJ Finserv Solutions Pvt. Ltd. may charge fees for services including but not limited to:

• Loan consultation

• Documentation assistance

• Processing support

• Technical setup

• Website services

• CRM setup

• WhatsApp automation

• API integration

• DSA registration support

• Verification assistance

• Marketing setup

• Digital financial services

Such charges may be treated as professional service charges and may become non-refundable once work or processing has started.

4. Loan Approval & Financial Disclaimer

Loan approvals are completely dependent on:

• Customer eligibility

• Credit/CIBIL score

• Income profile

• Banking history

• Employment category

• Existing financial liabilities

• Documentation verification

• Internal policies of banks/NBFCs

RJ Finserv Solutions Pvt. Ltd. does not guarantee:

• 100% loan approval

• Instant disbursal

• Guaranteed sanction

• Approval without verification

• Lowest interest rate for every applicant

Final approval remains solely at the discretion of the respective bank or NBFC partner.

5. No Refund in Loan Rejection Cases

As lending decisions are controlled by financial institutions and lending partners, any:

• Loan rejection

• Delay

• Hold

• Cancellation

• Reduced sanctioned amount

by the lender shall not automatically make the customer eligible for a refund.

Customers are advised to apply only after understanding their eligibility and repayment responsibilities.

6. Non-Refundable Situations

Refund requests may not be accepted in situations including but not limited to:

• Incorrect or fake information submitted by the customer

• Incomplete documentation

• Failure to meet lender eligibility criteria

• Customer withdrawal after work initiation

• Delay caused by customer response

• Services already activated or delivered

• Technical setup already completed

• API/automation services already activated

• Domain or hosting charges already utilized

• Third-party verification charges

• Marketing/promotional services already executed

• Customer dissatisfaction due to lender policies

• Changes in customer requirements after process initiation

7. Technical & Digital Services Policy

Refunds may not be applicable for technical or digital services once implementation has started, including:

• Website setup

• Landing page development

• Domain connection

• Hosting activation

• CRM integration

• WhatsApp automation setup

• Payment gateway integration

• API activation

• Marketing tools setup

• Lead management setup

• Digital promotional services

Any completed work or activated service may be considered chargeable.

8. Third-Party Services & Integrations

RJ Finserv Solutions Pvt. Ltd. may use or integrate third-party services including:

• Banks

• NBFCs

• Payment gateways

• Hosting providers

• CRM platforms

• API providers

• Verification agencies

• Marketing tools

• Technical service partners

Charges associated with such third-party services are governed by their respective policies and may not be refundable.

RJ Finserv Solutions Pvt. Ltd. shall not be responsible for:

• Third-party downtime

• Technical failures

• Banking decisions

• Delays

• Policy changes

• External disputes

• Service interruptions

9. Refund Review & Approval Process

All refund requests are subject to internal review and verification by the management team of RJ Finserv Solutions Pvt. Ltd.

The company reserves the sole and absolute right to:

• Approve

• Reject

• Delay

• Hold

• Partially process

any refund request depending on:

• Nature of service

• Work completed

• Customer conduct

• Third-party involvement

• Technical activation status

10. Refund Processing Timeline

If a refund request is approved by the company:

• Processing may take approximately 7–15 working days

• Refunds may be processed through the original payment method whenever possible

Actual processing time may vary depending on:

• Banks

• Payment gateways

• Technical providers

• Financial institutions

11. Cancellation Policy

Customers may request cancellation before the initiation of:

• Documentation verification

• Technical setup

• Loan processing

• CRM activation

• API integration

• Marketing execution

• Website development

Once services have started, cancellation requests may not be accepted.

12. Fraud Prevention & Security Policy

RJ Finserv Solutions Pvt. Ltd. reserves the right to suspend services and deny refunds in cases involving:

• Fraudulent activities

• Fake documentation

• Spam or misuse

• Illegal financial transactions

• Unauthorized payment disputes

• Abuse of company systems or services

The company may also take appropriate legal action where required.

13. Customer Responsibility

Customers are solely responsible for:

• Providing genuine information

• Sharing valid documents

• Understanding repayment obligations

• Reviewing loan terms carefully

• Reading company policies before making payments

RJ Finserv Solutions Pvt. Ltd. shall not be held liable for:

• Loan rejection

• EMI defaults

• Credit score impact

• Financial losses

• Banking policy changes

• Delayed approvals

14. Changes & Updates to Policy

RJ Finserv Solutions Pvt. Ltd. reserves the right to update, modify, or remove any part of this Refund Policy at any time without prior notice.

Customers are advised to review this page periodically for updates and modifications.

15. Contact Information

RJ Finserv Solutions Pvt. Ltd.

📞 Helpline: 080-62177299

📱 Call/WhatsApp: 8458993136

📧 Email: info@rjfinservsolutions.com

🌐 Website: www.rjfinservsolutions.com⁠�

Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM

Last Updated: 2026