Privacy First, Customer Always

At RJ Finserv Solutions Private Limited, we value the trust our customers place in us. We are committed to protecting the privacy, confidentiality, and security of all personal and financial information shared with us. This Privacy Policy explains how we collect, use, store, process, and disclose customer information while providing financial assistance and loan facilitation services.

By accessing our website, submitting an inquiry, completing an application, or using any services provided by RJ Finserv Solutions Private Limited, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal, financial, and business-related information including but not limited to:

Personal Information

• Full Name

• Date of Birth

• Mobile Number

• Email Address

• Residential Address

• Office Address

• Photograph

Identity Documents

• PAN Card

• Aadhaar Card

• Passport

• Driving License

• Voter ID

Financial Information

• Bank Statements

• Salary Slips

• Income Details

• ITR Documents

• Credit Score Information

• Existing Loan Details

Business Information

• Business Registration Documents

• GST Certificate

• Trade License

• Business Financial Statements

• Company Details

Technical Information

• IP Address

• Device Information

• Browser Information

• Website Activity Data

• Cookies and Analytics Data

2. How We Collect Information

Information may be collected through:

• Website Forms

• Loan Application Forms

• WhatsApp Communication

• Phone Calls

• Emails

• Social Media Platforms

• Google Forms

• CRM Systems

• Referral Partners

• Lending Partners

• Customer Interactions

Customers are responsible for ensuring that the information submitted is accurate and complete.

3. Purpose of Information Collection

We collect customer information for:

• Loan Eligibility Assessment

• Financial Product Recommendations

• Documentation Verification

• Loan Processing Assistance

• Customer Support

• Compliance Requirements

• KYC Verification

• Fraud Prevention

• Credit Assessment

• Internal Record Maintenance

• Service Improvements

• Marketing & Promotional Activities

Information shall only be used for lawful business purposes.

4. Sharing of Information

Customer information may be shared with:

Lending Partners

• Banks

• NBFCs

• Housing Finance Companies

• Financial Institutions

Service Providers

• Verification Agencies

• CRM Providers

• Technology Partners

• Communication Platforms

Regulatory Authorities

• Government Agencies

• Regulatory Bodies

• Law Enforcement Authorities

• Courts and Legal Authorities

Information will only be shared when required for processing, verification, compliance, or legal obligations.

5. Data Security

RJ Finserv Solutions Private Limited takes reasonable measures to protect customer data from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Secure Data Storage

• Access Controls

• Document Protection

• Employee Confidentiality Obligations

• Regular Monitoring Procedures

While we strive to protect customer information, no online platform or digital system can guarantee absolute security.

6. Customer Consent

By submitting information to RJ Finserv Solutions Private Limited, customers expressly consent to:

• Collection of personal information

• Storage of customer records

• Verification procedures

• Sharing information with lending partners

• Communication through various channels

• Use of information for business and compliance purposes

Consent remains valid unless withdrawn in accordance with applicable laws.

7. Communication Policy

Customers may receive:

• Calls

• SMS

• WhatsApp Messages

• Emails

• Service Notifications

• Application Updates

• Promotional Offers

• EMI Reminders

Customers may opt out of promotional communication by contacting the company through official channels.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve user experience

• Analyze website traffic

• Understand visitor behavior

• Improve website performance

• Enhance customer service

Users may disable cookies through browser settings, although some website features may be affected.

9. Credit Bureau & Verification Consent

Customers authorize the company and lending partners to:

• Access Credit Reports

• Check CIBIL Score

• Conduct Verification Procedures

• Validate Financial Information

• Assess Repayment Capacity

Verification may be conducted through authorized third-party agencies.

10. Data Retention Policy

Customer information may be retained for:

• Operational Requirements

• Regulatory Compliance

• Audit Purposes

• Legal Obligations

• Business Record Maintenance

Retention periods may vary based on applicable laws and business requirements.

11. Customer Rights

Customers may request:

• Access to their information

• Correction of inaccurate data

• Update of personal details

• Clarification regarding data usage

Requests may be submitted through official company communication channels.

12. Third-Party Websites

The company website or communications may contain links to third-party websites.

RJ Finserv Solutions Private Limited is not responsible for:

• Third-party privacy practices

• External website content

• Third-party security standards

Customers are advised to review third-party privacy policies independently.

13. Fraud Prevention & Security Awareness

Customers should:

• Never share OTPs

• Never share passwords

• Verify official company numbers

• Confirm payment details before making transactions

• Report suspicious activities immediately

The company shall not be responsible for losses resulting from customer negligence or unauthorized disclosure of confidential information.

14. Policy Updates

RJ Finserv Solutions Private Limited reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication.

Customers are encouraged to review this Privacy Policy periodically.

15. Contact Us

RJ FINSERV SOLUTIONS PRIVATE LIMITED

📞 Helpline: 080-62177299

📱 Call / WhatsApp: 8458993136

📧 Email: info@rjfinservsolutions.com

For any questions regarding this Privacy Policy, customers may contact us through the above official communication channels.

Declaration

By accessing our website, submitting an inquiry, applying for any financial product, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and sharing of information as described herein.